Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on all orders.

Eligibility

  • Refund requests must be made within 30 days of receiving your order.
  • Products must be in their original packaging.
  • Opened or partially used products are eligible — we stand behind our product.

How to Request a Refund

Email us at support@lorebeauty.shop with your order number and the reason for your request. Our team will respond within 2 business days.

Refund Processing

Once approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

We do not offer direct exchanges. If you would like a different shade, please request a refund and place a new order.

Non-Refundable Situations

  • Requests made after the 30-day window
  • Orders where the customer provided an incorrect shipping address

Contact us at support@lorebeauty.shop for any questions.